Dear Madam, Dear Sir,

The emergency situation we are experiencing impacts the lives of people around the world, including our own. We want to help address this crisis by capitalizing on our more than 40 years of experience in personal hygiene to provide products that are of vital need today.

Our products ensure hygiene in healthcare and shelter-at-home situations.  It is therefore essential that we continue with the production and delivery of our products to our customers and consumers. Ontex has taken measures in all production facilities and our global supply chain to keep ensuring a steady, daily flow of millions of personal hygiene products to healthcare workers and retailers on five continents while protecting the health and safety of all our employees.

We also provide advice to institutions on how our products can help doctors serve patients for longer uninterrupted periods. We have donated tens of thousands of personal hygiene products to caregivers, including to emergency response teams in China and Europe in the early stages of the epidemic. To answer urgent additional needs in hospitals or care homes, we can run special production lines in our 18 manufacturing plants on 5 continents.

The possibility to adapt our production lines to manufacture facemasks and gloves, which we do not currently produce, has been investigated by our engineering department and we had to conclude that this is not possible at an industrial scale. So in order to offer additional sourcing options for caregivers and governments, we bring them in direct contact with our trusted mask and glove suppliers around the world. We provide this assistance to the extent allowed, as some governments have enacted regulation whereby only their competent administrations are entitled to coordinate the sourcing of protective gear against COVID-19.

To our suppliers: Thank you for your efforts to keep providing us with raw materials. You are a key partner allowing us to meet our obligation to people in need.  We highly appreciate the efforts of your teams to continue production. We thank you for your efforts and continue to count on your support.

Above all, I wish to express my sincere thanks to all ~10,000 Ontex employees around the world. I am aware that this is not an easy time for employees and their families. I am very proud of their dedication and sense of responsibility in a very challenging moment. The health of our employees is of paramount importance to us, and it is our responsibility to ensure their safety, that of their families and that of the communities in which we operate. We have taken the necessary measures to slow the spread of COVID-19 and protect our employees, and this will remain our number one priority throughout this difficult time.