At Ontex, we value strong, transparent, and mutually beneficial relationships with our suppliers. Together, we create products that make a difference in people’s lives, and we rely on our supply partners to help us achieve the highest standards of quality, safety, and sustainability.

We are committed to continuous improvement in the way we work with our suppliers. As part of this commitment, Ontex is optimizing its digital landscape to make collaboration easier, faster, and more efficient. A key milestone in this journey is the implementation of Coupa as our new source‑to‑procure platform, enabling streamlined purchasing, improved visibility, and simplified processes. Coupa is the first step in a broader digital transformation, with more systems to come that will further enhance the way we connect, exchange information, and do business together.

Whether you are a long‑standing partner or a new supplier, this portal is your gateway to essential standards, guidelines, tools, and resources to support a successful and compliant collaboration with Ontex.

At Ontex, we hold ourselves – and our partners – to high standards of integrity, quality, and responsibility. Our suppliers play a crucial role in delivering safe, sustainable, and innovative products to our customers and consumers worldwide.

This section outlines the key expectations we have of all suppliers, covering ethical conduct, quality assurance, environmental sustainability, social compliance, and regulatory requirements. These standards reflect our values and commitment to responsible sourcing across our global supply chain.

By aligning with these requirements, our suppliers not only support Ontex’s business goals but also contribute to building stronger, more resilient partnerships.

• Oswiadczenie o statusie przedsiebiorcy Ontex do Sprzedawca
• Oswiadczenie o statusie przedsiebiorcy Sprzedawca do Ontex
• Ontex Supplier Quality Agreement
• 2. OMO Carta responsabilidad social 2023
• 3. OMO Aviso de privacidad
• Supplier to Ontex – declaration on the status of large entrepreneur
• Ontex PL – declaration on the status of large entrepreneur

To enhance the transparency and efficiency of our collaboration and ensure that we work respecting the same values, we have developed the Ontex Global Supplier and Vendor Handbook. This handbook serves as a guideline and provides an overview of our general requirements in terms of product safety, supplier quality, and sustainability.

To ensure efficient, transparent, and compliant procurement processes, all purchases made by Ontex are governed by our standard Purchasing Terms and Conditions. These terms apply to all goods and services supplied to Ontex, and we expect our suppliers to familiarize themselves with and adhere to them in full.

• A valid purchase order (PO) issued by Ontex is required before any goods or services are delivered and before issuing an invoice. As a general rule, invoices submitted without a corresponding purchase order will not be processed for payment.
• Upon receipt of a purchase order, we ask all suppliers to acknowledge the PO by confirming or rejecting it. If no confirmation is received within 48 hours, Ontex will assume that the purchase order has been accepted in full, including all specified terms, quantities, prices, and delivery dates.

By following these guidelines, we can ensure a smooth procurement process and timely payment for our suppliers. Please refer to the full terms and conditions document available below for more details.

At Ontex, we are committed to building an efficient, transparent, and connected procurement process. To support this, we use a suite of integrated systems that guide our source-to-receipt journey—from supplier onboarding and sourcing & contracting to purchase orders and goods receipt. These systems are tailored to ensure effective collaboration with our suppliers across both direct and indirect categories.

Our key procurement platforms include:

• SAP: Used for managing all purchase orders related to direct spend, including raw materials, packaging, outsourcing, and trading goods, as well as part of the spare parts category.
• Transporeon: Our platform for transportation-related processes, providing visibility, booking, and communication tools for logistics service providers.
• Coupa: Supporting supplier information management, the vendor due diligence process, sourcing activities, and handling purchase orders for indirect spend and a portion of spare parts procurement.

Each of these systems plays a critical role in ensuring seamless collaboration, data accuracy, and timely execution across the procurement lifecycle.

A valid purchase order (PO) issued by Ontex is required before any goods or services are delivered and before issuing an invoice. Invoices submitted without a corresponding PO will not be processed for payment.

Ontex fully supports international conventions such as the Universal Declaration of Human Rights, UN Guiding Principles for Business and Human Rights, OECD Guidelines, UN Global Compact and International Labor Organization (ILO) Conventions and Recommendations relevant to improving working conditions in the supply chain.

We expect our suppliers to share the environmental, social and governance requirements which are expressed in our Supplier Code of Conduct  and to replicate these standards further down the supply chain.

In addition, we oblige suppliers located in risk countries to provide a valid third-party social audit report as set out in our Ethical sourcing requirements.

We commit to responsible raw material procurement  by aligning itself with trusted third-party certifications: PEFC (07-32-261)/FSC®(C081844) for materials derived from wood, GOTS for materials derived from cotton and REDcert2 or equivalent schemes for materials derived from other bio feedstocks.