2024
Annual report
Building trustthrough performance
Operational excellence and well-being go hand in hand
The focus on continuous improvement across our operations in Europe and North America requires a lot of effort from our employees. It’s thanks to people like Tayeb Lahcene, Line Leader Dourges (FR), that teams remain informed, empowered and motivated. According to Chief Supply Officer, Marco Querzoli, this is what resulted in Tayeb being rightfully recognized as P.R.I.D.E. Champion.
Marco: Aligning procurement, engineering, logistics and manufacturing has been key this year to further optimize our operations. We have achieved nice results in 2024 through collaboration, but we cannot stop now; striving towards operational excellence remains a continuous exercise. If anyone represents this idea of continuous improvement, it must be Tayeb Lahcene, Line Leader in our Dourges site. Congratulations, Tayeb!
Tayeb: Thank you, Marco! For me, operational excellence totally hinges on how we work together as a team. You can only achieve results when you are close to your team, listen to their concerns and feedback, and instill confidence in them. That’s what I am trying to achieve every day.
Marco: And you did well, despite the many challenges we were facing; making our supply chain more agile, ensuring safety, meeting our sustainability targets, all the while coordinating the collaboration with many stakeholders, including our R&D, logistics, engineering and commercial teams. Ultimately, if we want to be recognized as the ideal partner for our retailers, it starts by ensuring we are a well-oiled machine, with engaged employees willing to go together to deliver results.
Tayeb: Absolutely! I think that performance and well-being go hand in hand. I try to monitor both in a consistent way, so I’m ready when issues arise. When you empower people, they take ownership of their work and drive improvements on their own. This makes all the difference for the entire organization and fills me with pride!
